Terms and conditions of use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Age Requirements

Our products may not be purchased by or for persons under the age of 18 years. By purchasing from Cloudhouse Flavors you declare that you are aged over 18 years on the date of purchase, and that you will not furnish our products to any person under the age of 18 years.


The entire content included in this site, including but not limited to text, graphics, logos, icons, images, or code is copyrighted as a collective work under French Copyright Law, the EU Copyright Directive, and other copyright laws, and is the property of Cloudhouse UG, or a supplier of Cloudhouse UG. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.


All trademarks and trade names of Cloudhouse Flavors used on the site are trademarks or registered trademarks of Cloudhouse UG, or a supplier of products to Cloudhouse Flavors.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cloudhouse Flavors disclaims all warranties, express or implied. Cloudhouse Flavors does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cloudhouse Flavors does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Customers are entitled to return any unused and unopened DIY supplies to Cloudhouse Flavors within 7 working days of receipt, as outlined in the European Union Distance Selling Directive. The returned goods must be in unused, unopened, and resalable condition. Cloudhouse Flavors must be contacted via email prior to the return of any goods. Goods returned without prior contact will not be accepted. We will refund the price of returned goods once received, inspected, and found to be in unused, unopened, and resalable condition. Refunds will be made only through the same payment service used to purchase the hardware. Shipping fees for delivery or return of any items are not refundable.

Flavor concentrates, or any other liquid goods, purchased through Clouhouse Flavors are non-refundable purchases. Under no circumstances will purchases of liquid goods be refunded.

Limitation of Liability

Cloudhouse Flavors shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cloudhouse Flavors has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Alteration of Service, Prices, or Amendments to The Terms and Conditions

Cloudhouse Flavors reserves the right to make changes to our website, product prices, policies, and the Terms and Conditions at any time. If any of these conditions is deemed invalid, void, or unenforceable by law, that condition will be severable and will not affect the validity and enforceability of any remaining condition. In the event that a Cloudhouse Flavors product is mistakenly listed at an incorrect price, Cloudhouse Flavors reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cloudhouse Flavors reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cloudhouse Flavors shall issue a credit to your credit card account in the amount of the incorrect price.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, blog post, or product review is strictly forbidden. Impersonation of others, including a Cloudhouse Flavors or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Cloudhouse Flavors does not and cannot review all materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cloudhouse Flavors is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cloudhouse Flavors reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to wwwcloudhouseflavors.com in its sole discretion.


You agree to indemnify, defend, and hold harmless Cloudhouse Flavors, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Cloudhouse Flavors will not refund or exchange products damaged through misuse or use in ways other than intended and specified on this site. Cloudhouse Flavors cannot be held responsible for any damages caused by the misuse or unintended use of our products.

Third-Party Links

In an attempt to provide increased value to our visitors, Cloudhouse Flavors may link to sites operated by third parties. However, even if the third party is affiliated with Cloudhouse Flavors, Cloudhouse Flavors has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.cloudhouseflavors.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cloudhouse Flavors seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of Germany, and the European Union Distance Selling Directive.